ITD — In The Details
Our name says everything about how we work. ITD stands for In The Details — because we believe that true quality, real care, and lasting results are found in the parts of a job that most companies skip over.
We don't hand off jobs. We don't rush through drying phases to close tickets faster. We don't submit insurance estimates that lowball your coverage. We do the work thoroughly, completely, and with the kind of personal attention that makes a real difference when you're dealing with damage to your home.
When you call ITD, you get a dedicated point of contact, daily job updates, insurance coordination support, and a team that doesn't consider the job finished until you do.
What Makes Us Different
Attention to Detail
We don't declare a job done when it looks done. We verify moisture readings, clearance test air quality, and do a final walkthrough with you before calling it complete.
Insurance Expertise
We work directly with adjusters every day. We know what documentation they need, how to write a proper scope, and how to ensure you receive the full benefit you're entitled to.
True 24/7 Response
Our emergency line is staffed by real people, not answering services. When you call at 2am after a pipe bursts, you get a team member — not a voicemail.
IICRC Certified Team
Our technicians are certified to IICRC standards for water damage (WRT), mold remediation (AMRT), and fire/smoke restoration (FSRT) — the industry's highest credentialing body.
Eco-Friendly Practices
We use EPA-registered, environmentally responsible products wherever possible — protecting your family, your pets, and our shared environment during and after restoration.
Concierge Service
Every client gets a dedicated point of contact. No call centers. No getting passed around. One person who knows your job and can answer your questions directly.
The People Behind the Work
Our certified specialists bring years of hands-on restoration experience to every job — and a genuine commitment to doing it right.
Lenny Gradwell
Leadership
Years of experience leading restoration projects across South Florida, with a reputation for accountability and quality that insurers and property managers rely on.
Carrie Mercer
Operations
Managing the logistics, insurance coordination, and client experience that keeps ITD running smoothly from first call to final walkthrough.
Our Credentials
Ready to Work With South Florida's Best?
Call now for 24/7 emergency response or a free restoration estimate.